FAQs

Please check which type of block applies to you first – the solution depends on the cause:

1. Internal block by Tipico

Possible reasons:

  • Outstanding verification documents (KYC)
  • Ongoing security review

➡️ Contact our Support team via Messenger – we can help you directly in these cases.

2. Block via OASIS (nationwide gambling exclusion)

OASIS is the central exclusion system operated by the German federal states. An OASIS block applies to all licensed gambling operators in Germany and cannot be lifted by Tipico.

➡️ Please contact the Regierungspräsidium Darmstadt directly:

  •  

In Germany, the LUGAS regulation applies: your monthly deposit limit of €1,000 is shared across all licensed online gambling operators in Germany – not just Tipico.

Example: If you have already deposited €700 at another provider this month, you can only deposit up to €300 at Tipico.

Important: Even failed or cancelled deposit attempts may count towards your LUGAS limit.

The limit resets automatically on the 1st of each month.

  • Account not fully verified (KYC pending)
  • Active bonus with unfulfilled wagering requirements
  • Selected payment method not available for withdrawals (e.g. PayPal)Withdrawals are first reviewed internally (typically within 24 hours). After that, the actual credit depends on your payment provider.

    If your withdrawal has not arrived after 5 business days, please contact our Support via Messenger with your transaction ID and a screenshot of the withdrawal status.

? How to contact us

? Note:
We do not offer phone support. The Messenger is the fastest and easiest way to reach us.

Simply open any Help Center article and click Contact us ⇾ Start Messenger in the top right corner.

? Write to us directly in the Messenger – our support team will take care of your request as soon as your message is read.

? Important:
Already have a Tipico account? Please log in first before using the Messenger. This helps us assist you quickly and accurately.

If you have issues accessing the Tipico Games App, please check your internet connection and ensure that your account is fully verified. If the issues persist, please contact our technical support for further assistance.

The deactivation of the Games account is possible via the account settings under Limits & Closures.

No.

To verify your account, use one of the verification methods on the Tipico Sports website. A complete verification is necessary to use all account functions and to enable withdrawals. Verification is valid for both Tipico Sports and Tipico Games.

You can make deposits and withdrawals in your account. We offer various payment methods, including credit card, SOFORT, and PayPal. Please note that different conditions and processing times may apply depending on the payment method.

You can view your game rounds in the <Game Rounds> section of your account. There, you get an overview of all played games, and winnings.

Missions and tournaments are special challenges where you can earn rewards by completing them. Details about current missions and tournaments can be found in the <Challenges> section of your account. Participation conditions and prizes are also listed there.

To activate an offer, visit the “Offers” section in your account. Choose the desired offer and follow the instructions for activation. Please note the specific offer conditions, such as minimum deposit or wagering requirements, which are described in the offer details.

To change your limits, log into your account and go to the “Limits and Closures” section in the settings. There, you can adjust various limits such as stake, loss, and deposit limits.